Social Media Marketing Is Not Direct Marketing

Creative Commons photo by Rosaura Ochoa via Flickr.

Social media for business is difficult. I don't mean difficult to do, because using social media in general is pretty easy. It's a different ball game from a business viewpoint, and learning how to use social media for business can be overwhelming if you don't have any direction. Either they run their business accounts as a personal one (posting too much, being too casual), or they only push their product with no other interactions.

I understand where a business is coming from. The goal of a business is to sell a product. Every move it makes, every step it takes (h/t The Police) is calculated and designed to reach that goal of making the sale. A business should have marketing systems in place that do this; whether T.V. or radio spots, fliers in the mail or email. A social media marketing campaign should help support these other systems.

Support. That is the key word to remember.

I have heard of businesses who do business strictly through social media, but it's a rare occasion and should not be considered the norm. Facebook in particular continues to make the site more business-friendly, adding options for shopping and signing up for newsletters right on the main Page. In essence, it could be used as a website, but I wouldn't recommend it.

People are on social media first and foremost to find other people. No one joins a site with the thought "Wow- I really want to join Twitter so I can follow Pepsi and Nike!" They join social media to follow people, discussions, to learn more (from other people) about something. Adding businesses is secondary, because once they are using it, they see the ease. It's easy to communicate with other businesses in this way, and it's more passive than talking to a customer service person on the phone, yet there is still interaction.

Things to keep in mind when using social media for business:

1. Be social, yet remember you are a business. If you run your business social media like they are personal accounts, you are going to turn people off. Decide based on what your business is how personal you want or should be, and then go from there.

(Some ways to be personal on social media: Photos of the office, highlighting team members, acknowledging birthdays and work anniversaries. I'm also a firm believer in the Throwback Thursday.)

2. Be a place of information. Rather than sell, inform. You know your product better than anyone. You know that everyone would benefit using your product. Show that you know what you're talking about and be on top of trends, reports, and other things pertaining to your industry. Give your thoughts whether you agree or disagree about what you are finding.

3. It's not direct marketing, it's PR. Remember the key word from above: Support. The goal of social media is not making the sale, it's making people want to buy. There's a difference.

Every business is different, and I'm always open to talking more about your business in particular and helping you bring your social media marketing to the next level. Contact me anytime dcutler@danicutler.com. For general tips and tricks, subscribe to my monthly newsletter.

Have fun!






Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

The Best Way To Check Facebook Privacy

Many of my friends worry about privacy on Facebook. You can see how your profile looks to non-friends by choosing the drop down menu next to the View Activity Log. Choose "View As" and it shows your public profile. You can also choose to view as as specific person and see your profile as they see it. Then you can adjust your privacy settings accordingly. Easy-peasy!

Keep in mind however that this does not cover privacy settings in regards to tagging of photos and posts. "Friends of friends" are posts that can be seen not only by your friends, but also their friends if you are tagged in a post or photo. You can alter those settings as well. These are good things to keep in mind if your child is on Facebook. You might want stronger privacy settings for them. Many skip over settings that go beyond the main profile page, or they don't set up privacy at all since Facebook doesn't automatically set up your profile as private when you join.

There are many complaints about Facebook privacy, but you do have control over who sees what. You just have to be pro-active in how you set up your account.







Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

The Crazy World Of A Teen Fan Girl On Twitter

Of course you bring cake to a tweet up!

We all know the basic rules for Twitter. Even if you are new to the social media site, there is still a basic etiquette. Don't post 100 times a day, post meaningful content, engage and interact with other users. Don't spam, don't beg for follows, etc. etc. 

Unless you are a teen girl obsessed with her favorite band on Twitter. Then all of the "normal" rules go right out the window. 

My daughter is your typical teen girl, and obsessed with the band you see in the photo, 5 Seconds of Summer. I mean, obsessed. Magazines, posters on her wall, videos on You Tube. Reads almost every bit of fan fiction written. Photos on her phone are nothing but screen shots of them. Then there is Twitter, and that's a popular place for bands. It is also where all the fans go to connect with this band, its members and other fans. I was looking at my daughter's Twitter account, which is just a fan account. She connects with other fans, tweets at the band members, and yes, begs for follows. By beg I mean, spams this account over and over.

At first this freaked me out. Why is my daughter being such a spazz online? Doesn't she know this is going to follow her around forever?? Then I started clicking on the accounts of those she follows and re-tweets. They are all exactly the same, and do the exact same things. No one uses their own names (including my daughter), accounts are just some morphed band name or band member name. Profile photos are pictures of their favorite band members. My rule is no last name, address or phone numbers. No personal identifying information. I also check to make sure location tagging is off. It's such a cesspool of crazy teen hormones, as I read through tweets I can hear squealing in my head. I don't know how the band can stand it. It makes my head hurt describing it to you.

The crazy part is, the band members encourage it. They will tweet teasers letting everyone know they are going to start adding followers. Then this part of the Twitter universe explodes with the clicky sounds of millions of teens spamming the band account asking them to follow. Then when someone gets a follow by a band member, they tweet about it and that takes on a new surge of tweets begging for a follow. It's brilliant if you think about it. I imagine they have lists set up (or probably pay someone else to manage it) so who cares if they follow thousands of fans? It drums up excitement and gets everyone talking about the band. 

The most interesting part of this for me is the way engagement works. My daughter has 8,000 followers, including one of her favorite band members and the official band account. Her Klout score? 59. That's higher than mine, and I have a pretty respectable score. It is one big group chat about the bands, music, which one is the hottest, why don't the other members follow, and on and on. They interact. Continuously. ALL THE TIME.

When she told me there was a tweet up (I'm not supposed to call it that, that's the 'old people' term) for fans of 5sos at a local mall I raised an eyebrow. I mean, I don't know who any of these people are! Visions of middle-aged sex offenders stalking girls online flew into my head. I asked my daughter to show me who the organizer is. I received a photo with a girl my daughter's age holding a sign saying "I'm not a serial killer." 

So I took her. Of course I stayed at the mall, but my other daughter and I went shopping and avoided the group. It was quite a group too! About 20-25 girls gathered, and someone even brought a cake (the photo above). My daughter made new friends and met some of her online friends in person. They took a big group photo and tweeted it to the band. They ate cake. It was a good afternoon. 

I don't interact with my daughter online, but I watch. I will talk to her offline about things she posts (mostly good, there have been a couple of tweets I told her were a bit over the top). I stay indirectly involved in her online activity, because not only can I step in if something is amiss, but hopefully when the fan girl stage ends and she wants a more permanent Twitter account she will have learned one or two things about how to use it.

It is such a different world now from when I was my daughter's age. Some would argue it is more dangerous. I look at it as not so much more dangerous but simply... different. The online world is here to stay, social media is here to stay, and it's up to us to be aware of the younger generation and what they are doing with it. Embrace it, learn it, and always pay attention to what your kids are doing online. 

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

When Your Name Is Your Brand

Taking the leap to running your own business has many challenges. Do I have the money to do this? Do I incorporate or become an LLC? Do I need an employee? Do I need a name? What if I fail?

When I took the leap and started my business, I toyed with many different names, but nothing fit. The few ideas I did come up with were taken (which questioned my creativity, because they sure seemed original to me!). After awhile, I realized that I was trying to brand myself by coming up with a business name. I then decided I didn't need to come up with a name, I would just use mine. I would be my own brand.

Being your own brand has its own set of challenges. It’s the first and foremost way you will advertise your business, always. When I first made this decision, I had a small panic attack. I’m a very open person online. I pretty much communicate online as I would in person, what you see is what you get.  No one has ever said to me “you are not how I expected you to be!” when they meet me in person (other than the occasional “you’re shorter than I expected.”). I’m actually proud of that, because it is my belief that you should just be open and honest, good or bad, in how you present yourself online. But that is a different post for a different day. However, I noticed I was beginning to be a little more conscious of how I interacted and presented myself online.

Here are some tips for having a strong personal brand:

1. Google your name. The first thing you need to do if you want to use your name as your business is see what comes up in a search. Is it public photos from your last weekend in Rocky Point? The weekend you have fuzzy memories about? That’s probably not good. Is it the Twitter account you created so you can talk politics and argue rudely with anyone who disagrees with your position? That might not look good either. Here is another reason to have a good online profile. A Google search of your name is a great start to figuring out the next step, which is-

2. Have a Facebook Page for your business. Facebook is still the most used social media site. If you don’t separate your business from your personal account, you’re going to get in trouble. I have a Facebook page for my business, and that is the link that comes up when you search my name on Google. The same applies to Twitter.

3. Know your business. If you are a media personality and your shtick is to be outgoing and offensive, then these tips probably do not apply. If you are a bikini model, then scantily-clad photos probably won’t hurt your personal brand. If you are an attorney who practices family law, that’s a different story.

4. Decide overlap. I have friends who knew me before I started my business. I also have made new friends who found me after I started my business. Some I add as friends on my personal Facebook page, and some I don’t. It’s really your discretion. Facebook has the best privacy settings of any network. I have lists, and have control over who gets to see what in my personal life. I also do not need everyone who I friend on Facebook knowing everything about my life, so I make sure I have the proper settings for anything I do online. Twitter is the same way. Many posts are the same, but I also know it is a more public forum, so I take more discretion when posting things there. My life is mine, and I will choose how I want to share it with you. 

5. Stay true to yourself. Never change who you are because it might cost you business. If you know your brand, and for the most part keep your business separate from pleasure, you should be fine. Also go with your gut. If you question something you are about to post, maybe you should think twice about posting it. Things can always be interpreted the wrong way, and you have no control over that. If you are ok with what you are posting or saying, then don’t worry about how it will be perceived. If someone has an issue with something, most likely they will come to you anyway. If it keeps someone from doing business with you and you don’t think you did anything wrong, then you do not need their business.

Do you have anything to add? Tell us in the comments! Being your own brand can be a little terrifying if you aren't used to being so exposed. Be conscious of your actions, follow these tips, and always have confidence in yourself and who you are. That is what is going to bring you business, and success.

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

4 Reasons Why Every Business Needs A Facebook Page

Like it or not (see what I did there?), Facebook is relevant. Friends in your news feed can grumble all they want (remember, they are complaining about Facebook ON Facebook), your kids can roll their eyes, but the numbers do not lie. Currently, people use Facebook more than  any other social media site.

Users also grumble about businesses on Facebook, but again the numbers tell the truth. There is statistic after statistic showing that users find out about businesses via Facebook. The Pages their friends like? We tend to lean towards those brands when we are looking for something specific. Facebook is where it's at!

If you are a business, a non-profit, a writer, or anyone who wants to get the word out about their particular product, you need a Facebook Page. Here are some reasons why:

1. It's separate from your personal page. If the goal here is promotion, you want to reach beyond your circle of friends. You do not want to become friends with everyone on Facebook, because there might be things you would like to not have the entire public knowing about. A Facebook Page allows you to keep it strictly business, or at least control what you allow your fans to see, while your personal page is still free to rant and rave and post pictures of your family in a (somewhat) private setting.

2. Less confusion. Most people have their personal pages locked down to "friends only." Yet I see many friends in who post things to promote their business, and I can't share it on my page unless their settings are "friends of friends." I have also seen people make their business posts public, but why have the hassle of changing your privacy settings every time? What if you forget to put it back to a more secure setting? Better to just have a Facebook Page, and then you can occasionally cross-post over to your personal one. Plus, having a Page for business looks more professional than using your personal one.

3. Other Pages can't share your content, or link to you. Having a Facebook Page is all about networking and sharing, but you can only do it with other Pages. I love promoting other people and their business on my Page. If I can't link to you, no one is going to find out more. Remember, people read Facebook news feeds primarily on their mobile devices. Even if I link to your website, the chances of someone clicking over on their phone are slim. You have a much better chance of getting a new like on your Facebook Page, because it's easier to do when you're mobile.

4. Even if you don't think it's your demographic, it is. Let's say you have something you sell in which the target demographic is ages 10-15. While Facebook does get the most usage, more and more teens are hitting Instagram and Tumblr and not even giving Facebook a thought. However, all of those kids have parents. Parents and other family members who are always looking for gifts, or ideas for their kids. Or they just want to know more about what their kids are into, and they are having a hard time with the speed of Tumblr/Instagram. Facebook is a better pace for that age group.  ;)
Besides, how many parents do you know who are into the same things their kids are? Books, movies, clothes, music? I bet you know plenty, and they're not just doing it because their kids are into it. They really like it too. At times even more than their children.

Time to get that Page up and running. It takes some work up front, but maintaining is easy. Let me know if you need some help, I'd be happy to!





Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

TechPhx Update!

Explaining the finer points of the weekend at
last year's TechPhx (Photo by Snapping Fire Dragon)

One of the many places I volunteer my time is TechPHX. If you don't know, it is a weekend unconference covering just about anything technology and social media related. Podcasts, video, photography, code... sessions for anyone who wants to learn a little more about these things (and more) and apply them to what they do. This year it is happening November 16 & 17.

What you do can be anything as well. To the casual blogger who needs to learn some WordPress basics, to the Podcaster who wants to learn more about editing software, to the business person who wants to make better use of social media, I can't think of any person that wouldn't get something out of attending. It's about community first, and building that community to bring us all a little closer together. You can learn more about TechPhx here, and also check out last year's sessions here.

Since it is community first, we have always had pride in the fact that we could remain low-cost. Conferences can get very expensive! We also know that paying more doesn't necessarily mean you will get more out of it. This is why attending for the weekend is a mere $10, basically to just cover some prizes and supplies that sponsors do not. This week however, we are having a special registration discount for You Tube's Geek Week- FREE registration using the "GeekWeek" promotional code! You can read more about it on the TechPhx blog.

TechPhx is one of my favorite events to volunteer for, because I know first-hand the value. Technology and the Internet isn't going anywhere, it will only keep advancing and growing. It's important to have a place where you can learn to handle it, and share what you know with others. AND have a good time! TechPhx is all of that rolled into one weekend. Check out the website, register to attend OR speak, and I'll see you in November!









Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

Why An RSS Reader Is The Most Important Tool For Your Social Media

Photo by TEIA MG via Flickr.

Content, content, content. It's what every blog post you ever read about how to run social media for a business will include. You need content, but it can't all be about your business. Following other social media Pages that are related to your business will certainly help in this regard, but your fans and followers are going to get really bored with seeing the same items shared over and over. Memes are fun, but you don't want to overdo that either. What you need is relevant content that will keep people reading your page, and sharing what you post with others.

The very best way I have found to do this is with an RSS reader. RSS stands for Rich Site Summary, but it is also known as Real Simple Syndication. This makes more sense because that's exactly what it is. Every blog or website you read (news, blogs, podcasts, photo) has an RSS feed. A reader allows you to put your favorite things to read in one place for easy access and... reading!

I'm sure you see where I'm going with this. I am usually flipping through feeds anyway just to catch up on news and my favorite blogs, but now I add on more time to go through feeds I've picked to help me generate content for the social media sites I manage- as well as for my own sites. It's a simple and convenient way to find content and keep your followers engaged!

There are many readers out there, and more have popped up since Google Reader recently shut down. I use two readers. One is Feedly, and the other is Flipboard (which I use on the iPad). Feedly also has phone and tablet apps, but I find I get useful information from both.

It takes a little time up front to set up your account and subscribe to the feeds you want to follow, but once you are up and running, staying on top of the latest information for all of your social media sites is, well, really simple!





Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

What Exactly Do You *Do*?

Random Instagram Photos. Yes, I love social media!

I get that question alot. I'm new at this business thing, and I've blogged recently about how I finally made the decision to branch out on my own. Still, I haven't done a whole lot of advertising. I cross-post things occasionally on my personal Facebook page, but for the most part I don't want to turn people off by talking about my business all the time. I even feel weird blogging about it now, though I absolutely love it. I've always been a connector, and social media is all about connecting with others. It just fit to help small businesses do the same.

So, as my business Facebook page says, "Content Creation and Management." What the heck is that? It's exactly what it says. I create content in the form of posts, tweets, updates, photos, memes, podcasts and video for use on social media. I've been volunteering my time for many years now with KWSS radio and TechPhx, and running their social media. I've learned so much, and am fascinated with the way social media works, and how people respond to it.

It's also interesting to see how small businesses use it, which is another thing that prompted me to start this business. Number one thing I see? Businesses don't put enough into their social media. This is not their fault however. As one of those small business owners, I get it. Time is hard to come by. When you are out there working on the other 5,000 parts of your business, you can't exactly stay connected 100% of the time on social media. You've got things to do!

This is why I made my business social media. I make the posts, I check the comments. I interact with other people and businesses for you. I find information to share that is relevant to your brand, so that you become a valuable source of information for anyone who follows you. My philosophy is if people get to know you and what you are about, they will want to know more about your business. After all, we started our businesses because we have something worthy to share, right? That's what you want people to see, and I help make that happen. I help you be seen.

I can also help you be heard. With years of audio and podcasting experience, I know the value of using a podcast to further your reach with current and potential clients. People love to listen to stories and learn more about who they are seeing in their social media feeds. Podcasting is the perfect compliment to social media promotions.

So that's really it. That's my business. My business is helping small businesses be seen and heard. I help them make it more personal and engaging. There's alot of content out there, and my goal is to make a small business stand out from all of the other content out there, so their name is what comes to a person's mind when they are looking for something specific.

Not only do I do this to help businesses be successful, I want to get to know you too! Social media works for me because I'm so social! Find me over on Facebook, Twitter, and Instagram!

You Deserve A Break Today

The only television channel available.

This past weekend I, my husband, and kids drove up to the Cutler family cabin just north of Pine/Strawberry. My husband's grandparents bought the land over 30 years ago, and as he was growing up they built the cabin from the ground up. They also never put in satellite or any other luxury other than electricity and water. It's a wonderful escape for a day or two, because there is also no internet and cell phone service. You are forced offline.

Usually it's nice to get away out of the Phoenix heat, but this time even at nearly 90 degrees in the afternoon, it was on the warm side, so we decided to come back down a day early. I had originally prepared in advance to cover client accounts through Monday, as well as my time on the radio. Sunday night we returned home, instead of Monday afternoon.

I nearly went on the computer to check email, and then I paused. No one knew I was home yet. I was caught up through the next day, and all my clients knew I was out of town for 24 more hours. Even the auto-response on email was still on.

So I didn't check my email. I made a small list of things that I have always put off doing around the house because work was either in the way, or by the time I was finished with work, the last thing I wanted to do was something around the house. That is how I spent Monday, and it was great! Monday night I went and checked in because that was my original plan.

What alot of people don't realize is that managing social media is a 7 day gig. If you don't post something every day, thanks to the lovely Facebook algorithm, the stats drop. It only takes about 24 hours for that to happen. You don't have to post as often on the weekend, but a business still needs to maintain a daily presence. Luckily you can schedule posts in advance, but you need to watch and interact and respond to your followers.

When I don't have internet, I play!

I've now decided that once a month, I'm going to take a free day. Take the extra time to prep everything for clients and the radio in advance, and take a true day off work. Whether I use it to catch up with things around the house, or do nothing, or both, I found that the break was needed and I was ready to get back to work!







Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

If You Don't Invest, You're Going To Miss Out

See full infographic HERE

Do you find yourself searching on social media for a business more and more? You're not alone, according to this Infographic from Balihoo, 91% of local searches use Facebook to find a business online.

Ninety-one percent. That is saying pretty much anyone who has a Facebook account has searched for a business while browsing around on the site. I know I do it- and most of the time I get better information from their social media pages than I do if I visit their website. Or *shudder* call them on the phone.

In another infographic, it states that 81% of small businesses see the value of using social media as a business tool. In this quarterly Small Business Wellness Index survey from Mantra, it states that 80% of businesses have increased or kept their time invested in social media compared to a year ago.

Look around as you're out and about. What is everyone doing? They are scanning their social media feeds. On their phones. On their tablets. On their laptops.

If you don't make a true investment in social media, and budget appropriately, they are not going to see you. When they need your product, they are going to choose someone else.

Social media is a science. It takes work. It takes an investment of time, and yes, money. Here's some motivation, the top brands using social media and their growth. Here's another list of the best brands on Facebook. Here's a list of the most engaging brands on Twitter.

It's worth it. Don't miss out.





Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs!

You never forget your first... client

I was thinking the other day that I have now been running this business for 7 1/2 months. It's been a very exciting ride so far, and really I have my friend Cheyenne to thank for helping me decide to take that step.

I say "helping me decide", but what she really did is give me a push. Back in September she was still in the beginning stages of her own business, My AZ Kitchen. It was in the very early beginning stages over the summer, and I gave HER a push to join Startup Weekend Chandler and really get it moving. It worked too- by the end of the weekend she had made so many connections, she not only had her online tools, but funding  to get a space open as well.

Cheyenne and I at a Yelp event in 2012.

During this time I had been looking for work and sending out resumes, and not getting anything back. It was actually pretty frustrating. So when Cheyenne came to me looking for a social media manager, I was excited to discuss the possibility with her. She wasn't able to hire me as staff, and that is when the suggestion came up that I just make her a client, and start my own business. My response? 

"Well, ok then!" My business was born. 

Now, many people say that you should never do business with friends you want to keep. I admit I was a little worried. Our daughters are also good friends, and going into a business arrangement with a friend could certainly turn into a train wreck if you're not careful. However, we both seem to know each other's personality pretty well, and it turns out we complement each other with our strengths. We also have a similar belief system, and I know her mission. I knew how to properly voice this online. She also gave me the freedom to take control of the kitchen social media and really figure out what works and what doesn't in regards to gaining a following. She put her faith in my abilities, and I am forever grateful to her. My work for her has helped me gain clients, because that is the first thing people are going to look at when they want to hire someone in social media- they want to see how you you actually *do* it. 

Now that our contract is up, I'm a little sad. I had a lot of fun creating content for the kitchen! I like to think it showed in the postings, and in the engagement with other fans of the kitchen on Facebook and Twitter. How can you not have fun with food, right? I will always be thankful that we could mutually help each other and get our businesses moving! 

Best part of all? Cheyenne and I are still friends, and I think even closer now that we've worked together! She has so many amazing things lined up in the future, something tells me we will be able to do business together again.

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Building A Trusting Relationship

Trust Exercise. Photo by Joi Ito

One thing I've noticed managing several social media accounts over the past few years is that the more freedom you give your social media/community manager, the better the results. Your reach with fans goes so much further than if they are micro-managed.

I know, it's difficult to give up control. After all, these are not personal sites where you talk about what you had for dinner or how your child made the honor roll (though in some cases, you could certainly talk about them!). These sites represent your business- your bread and butter- and you want it to be the best reflection of your product or service as possible. In that respect, yes, it is personal. Your business is your baby.

So how do you do it? How do you give someone the power to be your voice, and trust that they are going to post the things that will generate interest? How do you not check every 5 minutes to make sure they haven't said something out of context, posted a NSFW photo, or created some controversy that will only leave a negative mark? 

How do you let it go, and put your faith in a social media manager (SMM), whether it's to work exclusively in your company, or you bring in someone freelance? Here are some ideas!

1. Check their social media. If they are in the business of social media management, then they have accounts. That also means they should have a public Facebook/Twitter page (or more) for their business. That is your first window to see how they would run yours. Bonus- if they have other client accounts, check those out too. 

2. Be casual. Social media is casual. It's a conversation. It's coffee or lunch with friends, but still talking about things that relate to your brand. If your prospective SMM can't engage you offline, you can't expect them to engage others online. Go and have coffee with them. Ask them a few of these questions, too! 

3. Make sure they believe in your product or service. Heck, make sure they know what your product is! While having that coffee, ask them what they think of your product. Why do they want to help you?  If you aren't getting any passion from them, it's not going to show up online. I mean real passion and excitement. Don't worry, you'll be able to tell. 

4. If it's a freelance situation, make sure there's a contract. READ that contract. Make sure their breakdown of duties includes how they are going to represent not just your business, but themselves. For instance, I have included in my contracts that I will maintain a professional and high-quality profile, and will not use any accounts for personal use. If there is something additional you want added, make sure it is in there. Hopefully everything will be in place after having coffee with them! This is probably the most important item. Although it is not a 100% guarantee, it's a huge sign that your SMM wants to do everything they can to make sure you are happy. After all, it's their business too, and they want to best reflect their services as well. 

5. Make sure they are in the know. If your SMM is good- they will arrange meetings or check in to find out any new events or items that need to be added to the rotation. However, it's always good to let them know when new things arise in-between!

6. Check in on your sites. No, you don't have to check all the time, and at the beginning it most likely will be more than less. It's a relationship, and everyone is nervous as they get to know each other. Ask questions if you're wondering why something was posted. Check your Insights and stats. If you're not sure how to read them, your SMM should know and can show you.

I'm sure there are many more things to add, but these have come to mind as I've been working with a wide variety of businesses. What would you add to the list? I'd love to know!

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Big Facebook Secret Revealed!

Ok ok, I might be exaggerating a bit with this title, because it's certainly not a secret. This is more of an addendum to my post about how a lot of Likes on a Page mean little if no one is engaging with the page. Did you know you can check basic stats on any Page?

If you ever want to see what sort of reach a Page has, click on the "Likes" section under the name of the page (I circled it all nice and clear for you in the photo). It shows you some basic insights of the page, including a graph of activity (bonus fun- hover the mouse over points on the graph). You don't have to be a page manager to see it! Just one more thing to distract you as you play on Facebook!

Remember, if your favorite pages aren't doing so great, you can help give them a boost just by liking, commenting, and sharing their posts a little more. The more you engage with a Page, the more of that Page's followers will see all of their great posts, and will encourage more of your friends to check out more Pages! I've found many a new page to like because of my other friends engaging. 

Now get out there and like something! As for me, I'm going to hunt around and see if I'm supposed to even use Page as a proper noun.

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Posting Etiquette: What's Right And Wrong?

I read many posts about the correct way to post on Facebook and Twitter. I'm using these two as the example because they are the two most popular, but it really applies to other social media sites as well (Google+, LinkedIn, etc.). There are some things that those of us who manage sites are in agreement with, such as knowing your audience and knowing how each site works so that you can get your posts out there and seen in the best way possible.

One thing I vary on with my colleagues is auto-posting directly from Facebook to Twitter and vice-versa. I have read in several places it's considered a huge no-no. Business-killer. Makes you look like an amateur. I agree with this assessment, but only to a point. While I agree that you should not post as actively to Facebook as you do Twitter, in some cases it is ok to have updates automatically post from one place to another.

Facebook now allows you to choose the type of posts you would like to automatically go to Twitter. I keep mine at Photos, Video, Notes, and Events. Status Updates are definitely a no-no because you need to keep posts to less-than-10-a-day (some say 5, I say it depends on your business). There is also a different dialogue on Facebook versus Twitter. At times you will talk about the same things, but you have to present them differently. Not to mention if your all of your Facebook updates post automatically to Twitter, then you are never on Twitter (and again, vice-versa). How would you know if someone is responding to your posts, or trying to connect with you?

Links are are also bad to auto-post. On Facebook when you post or share a link, you can set up the link in your status with a comment. Most of the time that goes way over 140 characters (I always try and say a little something about the link I'm posting, rather than just share with no comment). When that link is automatically posted to Twitter, your words are cut off, and the link will go to whatever story or blog post you were talking about. It takes away from your message, and looks sloppy. It's better to make two separate posts.

Again, and I really can't stress this enough, you need to know your business, and more importantly your audience. For instance, if you are a photographer, it could be a good idea to have your photos automatically go to Twitter. I would hope in this case you are using Twitter for more than just a Facebook post dump. People are looking for different things on each site, and cross-posting can work if you use it smartly.

This post applies to Facebook Pages. I'm not a big fan of suggesting how to run your personal page, because that's YOUR playground. You do with it what you want, and your friends can decide if they want to see it or not. To me that is a completely different thing than promoting a brand.

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Size Means Nothing If No One Sees It!

I see a lot of posts on Facebook pages patting themselves on the back for reaching milestone followers: 100, 1,000, 10,000, etc. When I first look at a Facebook page, I don't look at how many likes, but the number next to it. I want to see how many are talking about a page. What exactly does that mean? Well, here's how Facebook describes it:

People Talking About This: Number of people who have created a story about your page. Story is created when someone likes page; posts to wall; likes, comments, or shares page post; answers a question; mentions page; tags page in a photo; checks in at location or recommends.

Basically the point is this: A million people can like a page, but if no one is sharing or talking about the content, it doesn't matter. 

 Now don't get me wrong. Likes are a good thing, and they will increase stats- temporarily. It gives the page potential when people are interacting.  The more likes, the more people see content. If only 10 people like a page, then sure, if 5 are talking about it, that's a great percentage! Yes, having people like the page is very important.

Think about your News Feed for a minute. What are the things you see when scrolling? You see a mixture of posts from your friends, pages you follow, the same photo shared 10 times. What else? You see what friends comment on. You see what statuses friends like. You also see what PAGES friends like, as well as comments on pages. I've found many a page to like because of someone else liking it. 

Businesses- if you want more people to see your page, you have to create the content to make interaction possible. Sometimes a few "likes" are all you need to get that ball rolling. Encourage interaction. Ask questions, have a "call to action" in the post. People love photos and video. Links are less likely to be seen. Don't slam your page with posts, either. If you start going over 5 or 6 in a day, people might not like that in their feed. Then again, it all depends on your business and what you are posting.

It's important to know your audience. As you see, some pages have more talking about them than likes!

Casual Users- A simple "like" can go a long way. If you believe in a business, or want to support one, all you have to do is like a status occasionally. Leave a quick comment. Share something they have posted. You all ready know it doesn't take any time to do it. Now you also know that you could be helping that business increase their presence, and in turn helping them grow and become successful.

PS- all the pages here in my examples are great pages, and should be given a look- and a like. Look them up!

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

5 Positive Things About Social Media

Who knew that a little website helping students at a University stay connected would become what we know as Facebook today? Or that the stream of consciousness known as Twitter would not only let us know what you are having for lunch, but keep people aware of what is happening when their entire country is falling apart?

It's no secret at all that I absolutely love social media. You don't make it part of your business if you don't like it! I see the value in it, personally and professionally. Recently there have been some negative things circulating about the social media world, and being online in general. Some I have all ready addressed on this blog, and some are earmarked for later. At times it feels like an uphill battle dealing with knee-jerk reactions to every single bad thing that happens via social media. So, that being said, I'm going to give you 5 positive things about social media, on the personal side, and the business side. These are some of the reasons I love social media!

Personal:

1. I can keep in touch with my family, spread out all over the country, and they can keep in touch with me. Any time we want. Day or night. Time zones do not matter!
2. Information. I love politics, news, and information in general. I also love telling others about it. Sharing this information has never been easier with social media. Learning information from others is also a plus.
3. Living vicariously through others. My brother is an avid traveler. I am not, but I love watching his adventures unfold when he posts photos, status updates or blog entries.
4. It takes a village. Once a friend's daughter posted some scary stuff on her Facebook page. Red-flag stuff. Immediately three of us started messaging to see if anyone had contacted the parent yet about this. It turns out the child was just playing an attention card, but what I take away from that is how quickly we came together to figure out what to do, should it have been a real emergency.
5. Silliness. I love the memes, music videos, check-ins, and everything else that you never even thought to share with others BI (before internet). It makes the world seems smaller, and I feel that's a good thing.

Business:

1. Everyone is using social media in one form or another, and they are looking for your business.
2. You can communicate and engage with customers or clients at any time day or night, not just during business hours. Again, time zones do not matter! If you are doing it right, they will see what you're posting.
3. Social media is the greatest opportunity to show customers that you care about them, and not just getting their business.
4. Social media draws traffic to your blog and website.
5. All of these social media sites are available for free!

There are many more positives to social media, but this is a good start. This is a way of life now, and I don't see it dying off any time soon. It's better to embrace it, understand it, and use it to your advantage than fear it. Happy socializing!

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

How Does Satirical News Cross A Line?

I am one of the millions of people who are sucked into the Academy Awards each year. Thanks to social media, they have become even more fun to watch, since with social media you are never alone watching them. Naturally, everyone has an opinion, and Twitter, Facebook, and a couple glasses of wine always give us the courage to really say what we think. I think most of the conversations were disagreements! For some reason it's always more fun to argue than agree, especially about creative topics.

Even with my watchful eye, I follow way too many people and hashtags to catch everything that goes by. However, that is what retweets are for. Not everything slides under the radar on the internet for very long. This is how the satire-news site The Onion got into a little hot water Sunday night.

For those who are not familiar (and even those of you who are), I would like to repeat: The Onion is a satirical news site. It's fake, and most of the time, pretty tasteless. So how could a well-known satire site that always tries to up the shock factor possibly get in trouble? Well, by this tweet. Warning, it's definitely "R" rated and not for work. Or children. Or those who are offended easily (who also probably do not read the Onion).

My first reaction was the same as everyone else. Too far! You don't say that about a 9 year old! The nerve! Where's the decency? Apparently the entire world (i.e. Twitter) wanted the offending tweeter's head on a pike. It is definitely a fine line between a parody and just being an offensive jerk. It caused so much controversy that The Onion actually had to issue an apology.

That's what made me rethink the entire thing. The Onion, satirical news site, apologized for doing what they do on a daily basis. Here's a sampling of headlines from their website:

*While I'm Glad I Won, I Personally Believe Abraham Lincoln Deserved To Die ("written" by Daniel Day-Lewis)
*Sonny Bono Foundation Prevents At-Risk Youths From Skiing Into Trees
*In Focus: Parents Of Suicide Victim Saw It Coming A Mile Away
*Oscars Fashion Report: Kathryn Bigelow Stuns On Red Carpet Wearing Blood-Soaked Rags Osama Bin Laden Was Killed In

Now, granted I am more tolerant than most when it comes to language. I personally don't believe that there is bad language, only appropriate places to use certain language. I tend to be colorful with my language, but you certainly aren't going to hear it in a client meeting or at a conference. If MSNBC had tweeted the same thing as the Onion? Probably not the best of ideas. It's not their normal policy, so yes there should be action taken (I'm not even mentioning all of the radio hosts out there that work for major news outlets who routinely offend on a daily basis, and never have to worry about losing their job). But the Onion? Honestly, I don't feel an apology was necessary. It's what they do. That's the point.

I was on Twitter following along while watching the Oscars, and I didn't even know this happened until the next day when I read the post from Social Media Today. That leads me to think that unless you were completely glued to Twitter and caught the re-tweet, a lot of people didn't see it either. It certainly wasn't a story the local 10pm news talked about. I think this was made out to be a bigger deal than it needed to be.

There is a lesson in this though. A reminder that what you say online stays there. Once you hit "send", it can't be undone. For those of us who do not run satirical websites that borderline on vulgar, it's good to remember that as you're typing status updates.

I'd love to know what you think, not just about this, but about appropriate use of language in different contexts. Comment below, or over on the Facebook page!

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Don't get the social media blues

I'm a big advocate of social media (have I shocked you with that sentence?). I love it so much I made it part of my business! I'm always a little put-off when someone says they are not on at least one social media site. I cried tears of joy when a good friend finally set up her Facebook account over the weekend. In a world of smart phones and tablets, it truly is a faster way to stay connected than even making a phone call nowadays.

Last week yet another study about social media and emotional health surfaced. I always enjoy reading these studies. Naturally, I read every study with my cool hipster-skeptic glasses on. You always need to know where a study comes from, how many were involved, what questions were asked, etc, etc. Studies are good to get a very basic idea of how people are thinking. This latest study says that reading Facebook updates can make you depressed and envious. You know, because according to Facebook everyone has absolutely perfect, happy lives. Why don't you?

(Never mind just a couple of weeks ago a study emerged stating that you feel less lonely when you post to Facebook.) Sorry- one study at a time, Dani!

From the article: "Witnessing friends' vacations, love lives and work successes on Facebook can cause envy and trigger feelings of misery and loneliness, according to German researchers."

"The researchers found that one in three people felt worse after visiting the site and more dissatisfied with their lives, while people who browsed without contributing were affected the most."

What is everyone envious of? Apparently how everyone is out having a good time, has an awesome family, travels, gets more "likes" and posts on their wall on birthdays, and looks so much more amazing than they do. And you? You are just sitting at home reading their updates, loser.

Seriously.

After some more contemplation, I definitely could see in myself where this has been true. I catch myself falling victim to the green monster at times when scrolling the news feed. It happens even to the most rational of people (I would like to think I am a fairly rational person, at least 70% of the time). It's a completely normal reaction, when all you see is the good.  I'll type that again- all you see is the good. No one is going to post that they have just had another fight with their significant other, snap a picture of their angry face and put it on Instagram (and if you do, please stop). You're looking at the awesome photo of the family having the best vacation ever at Disneyland. What you didn't see is that it took 10 minutes of wrangling to get that shot, and then immediately after the youngest child threw up on a sibling.

This is the key to conquering the social media blues. People are going to post mostly the good things that happen, then tell (and show) you how amazing it is. The study also states people post even MORE happy statuses, in an effort to make their lives seem more amazing than they really are! It turns into a subconscious competition of status updates. Humans are strange beings.

Keep in mind that the lives you are reading about are not 100% perfect 100% of the time. You are only getting a small percentage of a person's life via Facebook updates. Status updates are more like status brags. You are only seeing what that person wants you to see. If you still feel that envy, try and figure out why. Do you see your friends getting together all the time, and you fume about why they are not including you? Try giving them a call and make your own plans with them. Maybe your envy over someone's vacation photos is just the universe telling you it's time to plan your own getaway.

Be happy, and be smart about social media. If you are smart about social media on the personal side, it will ensure that you are smart about social media on the business side.

Thanks for reading! If you feel so inclined, you can follow my daily ramblings on Twitter, and get all sorts of information from my Facebook Page! See you around the interwebs! 

Be smart about Yelp

As I was making my social media rounds a couple of days ago, I came across an interesting post in the Phoenix New Times' Chow Bella section. They asked several valley restaurant owners what they think of Yelp Reviews. I wasn't surprised to find that most of the chefs asked were either indifferent or didn't like them. I get it. No one likes to have their work criticized, and chefs are in their own league. I think food reviews are even more difficult, because for some reason people really take their food seriously. It's not just about the food either- dining out is an experience, and the one place where everyone wants to be catered to exclusively. Admit it- you could care less if it's 7pm on a Saturday night and the restaurant is packed. That server should behave and treat you like there is one server per table. You finished your salad 5 minutes ago, so your meal should have been on the table 3 minutes ago!

Thus where the Yelp world gets sticky. Yelp is another social interaction site. You check-in to show your circle of followers where you are and what you're doing. You friend people (and they you) for the same reason. On their mobile app you can now "like" and "comment" on your friend's check-ins. You write your reviews, and people can click and find it useful, cool, or funny. I look at Yelp as more of a mini-blogging site for reviews. I also use Yelp rather than Foursquare, because Yelp let's you leave reviews and not just tips about a place.

I use Yelp all the time to find places, as well as find out about a company or restaurant before deciding to try something out. The problem is, you can't simply read the average of stars and make a snap decision. You actually need to read through the reviews. I think this one of the reasons some chefs do not take Yelp seriously. It's way too easy to leave a one-star review because you only had 4 ice cubes in your drink instead of 5. Or because you love a burger with extra cheese and dripping in grease, you give that place 5 stars. When I visited New York a couple of years ago, I checked in at the Staten Island Ferry. When I looked over the reviews, one of them was 1-star, and all it said was "I hate Staten Island." Okie dokie. There is also a fair share of "padding" that can happen. Restaurants have been in trouble for having their employees leave amazing reviews. Owners have also gone a little crazy on the site too when they see a review they don't agree with.

So take 5 minutes (or less) and read through reviews before you decide on going somewhere. Obviously if a vegetarian doesn't like a restaurant because there aren't enough choices for them, and give a place 2 stars, I (as a carnivore) might still check it out. If several reviews talk about how messy the place is and the smell of garbage in the air, well I might avoid it.

Chefs and other business-owners, don't ignore Yelp. Sure, it's a hodge-podge of people and when you combine a free site with humans who can hide behind a user name, you will get idiots here and there. But some of us actually take our reviewing seriously, and want to either promote the hell out of you, or help make you better if there is something wrong. Interact with us too- we're more likely to come back and try you again if you tell us you're improving or changing what could be a problem.

With great power comes great responsibility, and Yelp can be a pretty powerful social media tool.  Not only do you have to be smart about writing your reviews, you have to be smart about reading them too.

You never know what will happen...

Why, it's Josh Temple of House Crashers!
Why is he at our TechPhx meeting?

Today began our 2013 TechPhx season! We had a lovely kickoff brunch at Paradise Bakery in Tempe Marketplace, and had a good group of interested (and interesting!) people turn out. This year I am co-leading the (un) conference with the marvelous Perri Collins, and I couldn't be happier. Her spunk and go-get'em attitude will not only help keep ME on track, but we always have a great time together too! I was also very happy to see many old and new faces turn up. It's going to be an exciting year of planning! Follow the TechPhx Facebook and Twitter pages to keep up on all the latest happenings. There is also plenty of opportunity to get involved! Meetings will be every third Saturday of the month from here on out.

We ended up outside by the fire pit for the majority of the meeting- it was just too busy inside! There's a big sign of commitment- braving this unusual cold weather! Afterwards a few of us were still standing outside chatting, and a camera crew walked by. Then they were striking up conversation. Turns out the crew of the DIY series "House Crashers" is in Tempe looking for a lucky home to crash and redecorate. He was super nice, and we got to plug TechPhx while the cameras were rolling! Of course, who knows if any of that makes it into the final cut, but it never hurts!

It was a fun and crazy morning. Sometimes the unexpected is a good thing, and now some of us have a nice memory from the morning. You never know what the day will bring!